Return Policy
1) Do you accept returns?
Returns are accepted as long as they do not exceed 7 days of delivery of the item. However, all items returned should be unworn in all original packaging with tags and no scents or stains. The return postage be paid by the returner.
A $6.95 restocking fee is applied to all returns/exchanges.
**Promotional/sale items with a discount of 15% or more are not eligible for returns. ALL SALES ARE FINAL.
**All returns must have pre-approval by emailing bunnyandbugsclothing@gmail.com Returns sent without approval are subject to refusal.**
2) Do you accept exchanges?
Exchanges are processed as returns. Return the item wanting to be exchanged and purchase in the new style or size. Sizes and styles sell out fast, so it's best to purchase as soon as possible when wanting a new size.
3) I have changed my mind about my item, what do I do?
Unfortunately, once an order has shipped you may not make any changes. You may email us and if the item hasn't shipped, we can revise your order. Once the item is shipped, it will need to be processed as a return.
4) How long do refunds take?
Refunds may take up to 14 business days, depending on the system you used to pay with. Please contact us if it has been more than 14 days business days.
5) What is your full return policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 7 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on approval.
Cancellation of items/orders may be made prior to the completion of orders. Cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase, must get approval.
The return shipping postage will solely be the responsibility of the buyer.
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of Bunny and Bug.
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We are not liable for the inaccuracy of address as provided by the buyer.
6) What if my item(s) are stolen, missing, or damaged once delivered?
Bunny and Bug are not responsible for stolen or missing items. Please be sure to ship to a secure address. Please contact your carrier for further help.
7) Do you refund gift cards?
Gift card purchases are non-refundable.